What if I need movers to help me load my stuff?
Yes, our sister company Total Moving is happy to help you arrange moving services. For more information, please call (431) 441-MOVE (6683) or visit Total Moving.
How secure are my belongings?
At Total Storage, we understand that the security of your belongings is a top priority. Therefore, we have premium security and safety features, including 50 state-of-the-art cameras, gated access, a well-lit facility, and individualized security codes.
Is there anything I am not allowed to keep in my unit?
Yes, any contraband, any flammable, explosive or hazardous materials, food, as well as any living thing including plants, animals, or people.
How do I know what size unit I will need?
We recommend visiting our units page or contact us directly at (204) 832-8181 to discuss and give you the best idea of what would work most effectively for you.
How long do I have to sign up for?
You can move out anytime. We charge rent month-to-month, meaning that you are not locked into a fixed-term contract. We understand circumstances changes and, we do not have a minimum stay requirement but ask that you provide us with five days’ notice from the date you intend to vacate the unit.
Do you auction units?
Unfortunately, on occasion, we do need to auction a unit. If you are interested in bidding on a unit, please visit Total Storage Auction to check if we have any auctions currently taking place.
How can I protect my stuff in storage?
We recommend boxing and wrapping your belongings to keep them free of debris and protect them from being scuffed or damaged during your move-in. Luckily, we sell boxes, wrapping paper, stickers, tape, bubble wrap, mattress bags and shrink wrap click here for more details on our storage support items!
Do I need to sign a contract?
Yes, we have a rental agreement, but our rental agreement is charged month-to-month and is not a fixed-term contract. Giving you the flexibility to transfer into climate or non-climate controlled, change sizes, and move out on your schedule.
Are there any other fees other than the monthly rate?
At the time of your move-in, we charge a $5.00 administration fee, as well as a $45.00 security deposit, which you will get your deposit back at the time of move out granted your unit is in good condition. Additionally, we also offer additional insurance options that you can opt for at your discretion.
Do I need insurance?
Each of our units comes with $5000 of insurance. If you would like more than $5000 of coverage, we have options for higher amounts of protection starting at just $10 a month!
Do I need a credit card to rent?
No, we do not require a credit card to reserve or for billing purposes during the period of your rental. We do require a $45 reservation fee which will then be your security deposit; however, this can be paid by debit, cheque, cash, or e-transfer.
What are my payment options?
Here at Total Storage, we want to make the payment of your rent as easy as possible. Therefore, we accept E-transfers, cash, debit, or cheque. If you prefer, we automatically bill your MasterCard, Visa, or American Express.
When am I able to access my unit?
You will have access to your unit 24 hours a day, 365 days a year, at no extra cost.
What sizes do you offer?
We have multiple sizes in both climate controlled and non-climate control, ranging from 25 square ft to 250 square ft! Click here for more details.
How far in advance can I reserve a unit?
We can reserve a unit for you one month in advance of your move-in date.
At the time of your reservation, we will take the $45 security deposit to hold the unit for you. However, if, for any reason, you do not rent the unit, your deposit will be forfeited.
Do you offer reusable totes?
Yes! We offer water-resistant and durable 25-gallon totes for rent. These provide an environmentally friendly way to store or move your belongings, plus the durability and robust nature of polypropylene make these totes an excellent choice as they are so easy to stack! Each tote is thoroughly cleaned after each use to ensure your belongings are kept safe from germs. And, they are competitively priced at just $2.00 per tote weekly, and don’t forget that there is no need to purchase packing tape or a box cutter! Please get in touch with us to reserve yours today!